When something goes wrong with your website, you need fast, reliable support you can trust. That’s exactly what our emergency WordPress service is designed to provide.
If you’re on one of our WordPress Care Plans, you already benefit from proactive monitoring and priority support. If you’re not, emergency support is still available, and it often highlights why ongoing protection and maintenance is a smarter long-term approach.
These errors would be considered critical as they typically hinder the functionality of your website.
Our out of office hours are defined as follows:
– Monday: 17:01 – 23:59 (GMT)
– Tuesday: 17:01 – 23:59 (GMT)
– Wednesday: 17:01 – 23:59 (GMT)
– Thursday: 17:01 – 23:59 (GMT)
– Friday: 17:01 – 23:59 (GMT)
– Saturday: 09:00 – 23:59 (GMT)
– Sunday: 09:00 – 23:59 (GMT)
Low priority issues would be resolved during normal working hours, these can include missing images or broken formatting of the website. In these cases, the website and pages are still legible and there are no major obstacles to using or transacting through the website – It just does not look as it should.